Hotels and Lodging: Eco-Friendly Renovations or Greenwashing?

In a previous post, I explored some environmentally-ethical controversies within the fashion industry. The main issue I pointed out was that even if designers are not using animals as materials for their next clothing line, is it really fair to send exotic animals down the runway as a part of their fashion show. When it comes to marketing, it is important to know where the ethical line should be drawn. This is crucial for the consumer because marketing tactics do not want to be seen as misleading. This week I explored the blogosphere in search of what criteria marketing efforts go through to ensure they remain ethical; more specifically to avoid the practice of "greenwashing". Greenwashing is the practice of claiming environmental responsibility without backing up this claim. The term was coined by New York environmentalist Jay Westerveld in response to the hotel industry's efforts to go green. These efforts included displaying green placards, reusing guest's towels, and claiming overall environmental friendliness, which in fact proved to have little to no legitimacy and was used purely for profit. While we still see greenwashing today, and will continue to in the future, there are many hotels that are trying to combat this bad reputation by upholding to standards set by hotel search engines, the six sins set by TerraChoice, and the U.S. Green Building Council's LEED rating system. One interesting post I found titled "PKF: Green building operations favorably impact asset value" discusses how true profit can emerge from legitimately making hotels green. However we notice in this post that profit is the primary concern. On a more earth-friendly note, I found a very interesting post by Kerri titled "Touting eco-credentials is hot marketing trend for hotels", which discusses how one couple dedicated to helping the environment truly created a green bed and breakfast inn.

"PKF: Green building operations favorably impact asset value"
Comment:

This is a very interesting and informative post. I think the concept of greener hotels has been on a lot of owners minds for a while, and the prospect that new developments will undergo soon is a comforting thought. I find this post particularly interesting because it seems that there are only positives for company managers and owners to make their hotels greener. The problem that I see, which is a problem with all reconstruction for greener purposes, is timing and profit or funding. When it comes to new developments and renovation, the eventual return on investment needs to outway the costs. With the information you propose this deems true, however owners and investors will not see these returns for some time. That is where a huge drawback lies. Furthermore with the rising cost of fossil fuels, hotels will inevitably need to switch to alternative energy sources in the future, so why not now? I find the quote from Bose, “For every dollar you can add to the bottom line of a San Francisco hotel, more than $11 is added in value,” very interesting. This is definitely incentive for greener renovations, even if they will not immediately be seen. Another problem that I could see being a drawback is that state of the economy. The dark shadow looming over consumers disposable income means that there is a lot less vacationing and a lot less hotel room spending. Furthermore, with the high costs of renovation, there seems to be a lack of that extra push to get eco-friendly changes underway. Another issue that is very relevant to hotels and environmentally friendly actions is the idea of greenwashing. It is comforting to know that Bose claims that “in contract negotiations with companies, consortia and government agencies for all of their travel and meetings business, hotel operators are being asked not only to confirm that they use sustainable business practices, but to prove it by naming the awards and certifications they have earned.” It is time that we can move on to a greener world and hopefully the hotel industry will follow suit.

"Touting eco-credentials is hot marketing trend for hotels"
comment:

Thank you for your interesting and lively post. I am glad to see that there are true eco-friendly efforts being made, and success that follows. This couple whole-heartedly seems to believe in the environment and this shines through in the work they have done with their Bed and Breakfast. It seems that in order for a company, brand, or in this case lodging, to exercise authentic green practices, the brains behind the mission must genuinely have the environments best interest at heart. I find your main argument very insightful as well. Not only is green marketing a profitable tactic for marketers, it has come to the point where flaunting what you call “eco-credentials” is even more profitable. With consumer skepticism and the prospect of greenwashing seemingly everywhere it is no surprise that consumers want to know whether or not green marketers can back up their claims with legitimacy. I would like to point out that the Pinehurst Inn have every reason to be legitimately green, as you have pointed out. With the combination of tactics these owners are instilling it makes you wonder why other inns are not reaping the benefits of going green. It is environmentally friendly, cost saving in the long run, sustainable, and appealing to the modern day eco-friendly consumer. One question I would like to raise is about the rating system. The Pinehurst Inn is rated by the Wisconsin Travel Green rating system. When I looked into this it seems that it is voluntary, and as you noted “self-reporting.” Furthermore, there is a fee that one must pay in order to be rate. This seems a little bit of a skeptical source to receive a rating from, however the Pinehurst Inn holds true to what makes a hotel green. Do you think there is any reason to question the legitimacy is the credentials seem a little flaky, even if the experience at the hotel felt green?

Exploring the Blogosphere: Environmental Information is Bountiful

This week I extensively explored the Web in search of engaging and reputable sites that pertain to the multifaceted world of marketing, as well as will complement the subject matter presented in my entries. Using criteria determined by the Webby Awards and IMSA, I have created a linkroll of twenty sites as a compilation of blogs, associations, organizations, newspapers, magazines and news sites. I have evaluated each site based on content, depth of information, interactivity, functionality, visual appeal, and overall experience. My goal is to provide my readers with a comprehensive list of sites that acknowledge and critically analyze the constantly developing field of marketing as well as those which tackle emerging social issues resulting from these developments. I have added each site to my linkroll (right) and will provide my own critiques in this entry.

Within my compilation of Internet sites, the first grouping of links I will address can be categorized as resources for marketing strategies and trends across the market. The American Marketing Association (AMA) website is a primary tool for research, every day marketing information, and a venue for professional networking. This site offers rich, in-depth information on every facet in the field of marketing organized in a professional and sleek visual design. MediaPost is also a fundamental marketing site which provides a creatively crafted overview of the world of media. The site is frequently updated, provides insight to professional knowledge, and promotes interactivity through community membership. The next two sites I have found useful for specifically eco-friendly marketing updates and trends. GreenBiz provides updates for the intersection of marketing and the concept of going green. With features section, news, blog, GreenBiz is comprehensive, interactive, and geared towards those who are highly motivated to engage in complex information. Sustainable Life Media is not as professionally designed, and gives the reader a cautious vibe they are trying to be sold something. Though useful in the immediacy of updates and broad range of information, there seems to be a bias or alternate agenda behind the organization. Yankelovich is a site dedicated to sustainable brand equity. It is professional, has extensive research, visually appealing, and easy to navigate. Though similarly, the site is trying to sell you the techniques and knowledge of the author (Yankelovich), thus distracting the reader and losing some credibility.

The next cluster of sites I have collected deal with the social responsibility of going green by joining organizations and participating in green movements. GreenPeace is not only an ample resource for updated green news, it prompts activism through membership and donation. The Environmental Defense Fund site finds unity between updated green news, lifestyle choices, and green marketing. These are all framed within an active charitable context prompting readers to explore and confirm the credibility of the fund. It's Getting Hot in Here is a youth driven movement to aid the improvement of the environment. It effectively appeals to the target reader through interactive tools such as videos, voting, links, and shopping.

The next cluster of sites comprise what I spend most of my on when delving into my green marketing topic. One of my personal favorite go-to resources is TreeHugger. User-friendly, approachable, interactive, with a broad scope of content, TreeHugger (above right) is an acclaimed venue in the blogosphere with information on anything related to the environment-loving community. The Daily Green is more of a consumer-oriented junction for how the everyday consumer can go green, as well as remain updated on how going green is influencing our society. These two sites offer extensive and specific information geared toward the green community both nationally and globally. Similar in content, though more blog focused, Grist is nonprofit environmentally driven journalism resource. Gris is confusing because the user must scroll to the bottom of the page to access articles and blogs. This site is deprived of a cohesive feel to what the focus is, other than being green, and could benefit through using clear organization and formatting. Conversely, The Green Guide is a subcategory for the National Geographic website. The Green Guide effectively produces a lifestyle-oriented everyday guide for consumers. It engages users by offering fun quizzes, interactive videos, "smart shopper cards", and tips of the week to successfully enhance user awareness of how to be green. Planet Green is also a green lifestyle site, yet is uniquely effective in that it uses user-generated votes on various articles to guide reader navigation. This is a different approach than most sites I have visited, yet lacks some credibility when the highest voted articles lack any commentary from their voters. Ecorazzi takes on the format of a celebrity gossip blog. It uses updated information about what is trendy in the green world, as well as posts entries featuring celebrities and their green contribution. This site is creative in design, yet there is little interactivity with the pictures and links, and the content provided lacks incentive for the user to fully engage, comment, and remain interested. Nonetheless, at face value this is an innovative and interesting site I plan on returning to. Ecofabulous is similar to Ecorazzi. This site has a more sophisticated feel, yet lacks in current information, as well as depth of content and scholarly value.

Finally, I will conclude with online newspapers and scholarly driven resources dedicated to academic value. The Environmentalist is a web magazine dedicated to the history and impact and geopolitical effects of climate change. Many of the articles featured in the Environmentalist are published in The Huffington Post, an online newspaper that includes a green section. This site is visually appealing and offers several links to amazing photographs. These two sites are easy to navigate, very interactive, and offer in-depth content. EcoGeek and Marketing Green are similar in nature, content, structure and format. Both are scholarly driven blogs which prompt discussion on current issues. They both offer valuable opinion based on extensive knowledge and research in the author's field: Ecogeek is dedicated to environmental preservation, while Marketing Green is dedicated to effective and ethical green marketing. I will conclude my linkroll analysis with my personal favorite, the Ecologist (above left). Claiming the title of the world's leading environmental magazine, this site does not fall short of that statement. The Ecologist offers insightful and interesting articles, relevant videos, is clear in organization and structure, is visually sophisticated.

Consumer Outlook: In the Effort To Go Green, Where is Our Green Going?

In my previous post, Sustainability: Keeping our Economy in a Green State-of-Mind, I uncovered some uncertainty facing the economy with regard to green marketing. Through my discussion I revealed that even though budget cuts are going to be made, green marketing is here to stay. And despite new obstacles, marketers are innovative and are constantly faced with challenges that they must overcome. Given the various ways that different companies are overcoming this economic struggle, I would like to further my discussion about the world of consumerism. How are consumers responding to these branding and marketing tactics? Consumers may be more inclined to purchase a product they already want, especially if it is marketed as environmentally friendly. But what about when it comes to donations, or adding the extra money or time, are the results as high as we would hope? I came across the very informative blog by author Christianna Mccausland. Her entry is titled "For Consumers, More Incentives to go Green". McCausland talks about how Expedia.com has recently incorporated the option for fliers to pay $25 to reduce the carbon offset caused by their flight. I found this blog particularly interesting because the author touches on the point that the market is still unregulated. Which is true, and one of the main reasons people are still skeptical when it comes to cause-marketing. When it comes to donating any sum of money to a charity or cause, the consumer wants to know where their contribution is going and how exactly it is bettering the given cause. In further exploration of the topic of consumer responses, I found a very interesting blog titled "It Ain't Easy Being a Green Marketer"by Chris Baskind. There is an interesting discussion on whether or not the green marketing bubble is ready to pop. This again relates back to the consumer and how willing people are to buy into green marketing.


"For Consumers, More Incentives to go Green"
Comment:

This is a very well crafted and organized entry. I find your arguments both informative and intriguing. I find it very interesting that Expedia, and not individual airline companies has decided to offer a green option. In their partnership with TerraPass, the consumer can only assume that this small extra fee makes their travels more eco-friendly. Your point about the unregulated market is very well presented and well substantiated. No consumer is to truly know where their contributions are going, expecially when going through a third agent;in this case Expedia. The tricky part about cause-marketing is that consumers are naturally skeptical as it is. So when marketers add extra fees and costs, then say it is going towards a "good cause", skepticism tends to rise and consumers are less likely to fork up the dough. You quote, "it’s hard to track how many of these programs exist, how many customers are participating, and the effectiveness of the programs". I agree with this statement and can only add that this is exactly the reason consumers have doubt. If not every flier is required to pay this extra fee, what is the true reward for the ones that do? Peace of mind? Peace of mind that they don't really know where their dollars are going? I find comfort that you end on the point by Thomas Lyon, "there are a lot of good-hearted people out there who want to do the right thing, and they haven’t known how to do it, so companies are making it easier for them". People inherently want to do the right thing; people want to help out. With more regulation and standards on their way, green marketing will eventually find a place that is comfortable for the consumer to whole-heartedly buy into. I do have a couple of question that may spike your interest. Do you think it is economically fair to make everyone pay an extra five dollars for their flight that will contribute towards carbon off-setting? Expedia could also keep the twenty-five dollar donation for those who could afford it. Furthermore do you foresee an individual airline making all of their flights green? Again, great post and I look forward to hearing more developments.

"It Ain't Easy Being a Green Marketer"
Comment:

This is a very interesting post that prompts discussion on green marketing. As far as the green marketing bubble goes, I do not think that it is ready to pop. I agree with your statement, "what consumers say and how they behave aren’t always the same". This is especially true when it comes to low involvement product categories, like toilet paper. When it comes to products such as these, consumers tend to go with brand recognition. With this idea in mind, emerging toilet paper brands who deem themselves as "green", will not compete with well recognized brands like Charmin. With regard to the idea of green-washing I feel that competition will hopefully get so high that the companies who cannot legitimize their claims will be naturally weeded out. Since so many companies are making claims for their products going green, consumers will seek out those products and brands that can back up their marketing statements. Regulation on green marketing assertions could also be more stiff. Furthermore, companies making the claims that their products are green could offer consumers some sort of proof of this. Consumers need to see what their dollar is being spent on. If a brand or company can make the claim that dollars being spent on their products are helping the environment, consumers deserve to see more results. With regard to your commentary on Whole Foods, I think in the state of the economy a high priced specialty store like whole foods is bound to take a hit. Right now, marketers need to focus on making products people will already buy more eco-friendly. Not the other way around. If marketers continue to do this, I do not think the green marketing bubble will pop.